Povećanje zadovoljstva korisnika telekoma korištenjem naprednih analitičkih metoda i modela
Track
Best Practicies & Success Stories
Datum i vrijeme
srijeda, 19. listopad 2016., 14:00
Dvorana
Dvorana D
Trajanje
45'
Session will provide valuable insight into customer satisfacion improvement project which include advanced analytics and models usage on massive data sample. Participants will learn how such model can be planed and delivered, how to plan KPI's in such complex environment and how potential customer can prepare itself for such project. Authors will show several benefits which directly address business value improvement taken from real life experince.
Detalji o predavanju
O predavaču
Robert Kopal, autor
Robert Kopal, PhD, Assistant Professor, Vice Dean for R&D at University College Algebra Zagreb, Croatia, Europe, Board Advisor for R&D ad IN2 Group, Chief Science Officer at IN2data Data Science Company, lecturer at several university colleges in Croatia and at CROMA (Croatian Managers' and Entrepreneurs' Association) EduCare Program; author & co-author of ten books (on competitive intelligence analysis, game theory, etc.), numerous chapters in books of various authors, and more than forty scientific and professional papers; workshop manager and teacher at more than hundred business and intelligence analysis workshops; designer of several specialized IT systems, certified trainer in the area of structured intelligence analysis techniques and SW, SCIP and IALEIA member; held presentations at various national and international conferences; participated in and led a number of national and international intelligence analysis projects.
Leo Mršić, koautor
Leo Mršić je programski direktor konferencije HrOUG 2016
Sveučilišni profesor, diplomirao BBA u području osiguranja; ostvario mr.sc. stupanj na poslovnoj statistici; doktorirao na znanosti podataka - sve na Sveučilištu u Zagrebu, Hrvatskoj, Europi.
Igor Kaluđer, koautor
Igor Kaluđer graduated economics atUniversity of Zagreb and has a masters degree in economics from University of Bologna, Italy. He is currently aPhD candidate in information sciences atUniversity of Zagreb.
Najbolji pokrovitelj
Bolji pokrovitelj
Dobar pokrovitelj
Edukacijski pokrovitelj
Medijski pokrovitelj
HrOUG.hr
Konferenciju organizira Hrvatska udruga Oracle korisnika. Više o udruzi možete saznati na Hroug.hr.