Customer satisfacion improvement using advanced analytics and models
Track
Best Practicies & Success Stories
Date and time
Wednesday, 19. October 2016., 14:00
Room
Hall D
Duration
45'
Session will provide valuable insight into customer satisfacion improvement project which include advanced analytics and models usage on massive data sample. Participants will learn how such model can be planed and delivered, how to plan KPI's in such complex environment and how potential customer can prepare itself for such project. Authors will show several benefits which directly address business value improvement taken from real life experince.
Lecture details
About speaker
Robert Kopal, author
Robert Kopal, PhD, Assistant Professor, Vice Dean for R&D at University College Algebra Zagreb, Croatia, Europe, Board Advisor for R&D ad IN2 Group, Chief Science Officer at IN2data Data Science Company, lecturer at several university colleges in Croatia and at CROMA (Croatian Managers' and Entrepreneurs' Association) EduCare Program; author & co-author of ten books (on competitive intelligence analysis, game theory, etc.), numerous chapters in books of various authors, and more than forty scientific and professional papers; workshop manager and teacher at more than hundred business and intelligence analysis workshops; designer of several specialized IT systems, certified trainer in the area of structured intelligence analysis techniques and SW, SCIP and IALEIA member; held presentations at various national and international conferences; participated in and led a number of national and international intelligence analysis projects.
Leo Mršić, coauthor
Leo Mršić is conference programme director.
University College Professor graduated BBA with a major in insurance; earned MSc degree with a major in business statistics; earned PhD degree in data science all at University of Zagreb, Croatia, Europe.
Igor Kaluđer, coauthor
Igor Kaluđer graduated economics atUniversity of Zagreb and has a masters degree in economics from University of Bologna, Italy. He is currently aPhD candidate in information sciences atUniversity of Zagreb.
Best Sponsor
Better Sponsor
Good Sposor
University sponsor
Media Sponsor
HrOUG.hr
The conference is organized by the Croatian Association of Oracle users. More about the association can be found at Hroug.hr.